BOARDING T’s & C’s

Terms and Conditions: Please take the time to read our Terms & Conditions carefully. By making a booking with us, you confirm that you have read & understood our Ts & Cs & agree to be bound by them.

We are open Mon to Sun between 10am – 11am or 3pm – 5pm for drop offs & pick ups.  These times MUST be adhered to unless an advanced, prior arrangement has been made.  At all other times we will be busy with feeding, cleaning, walks, playtimes etc & would not be fair to our guests to have these routines interrupted.

If you are going to be more than 15 minutes early/late for drop off or collection, PLEASE CALL/TXT ahead to let us know.

We welcome anyone to view our Kennels before booking, but viewings are BY APPOINTMNET ONLY

You will be charged from the day of arrival until the day of collection.  If you collect your dog early from their holiday from us, for any reason, there will be no reduction in cost.  A £20 non-refundable deposit, per week of your dogs stay, is required at the time of any booking to confirm your place with us.  Full payment is due, NO LATER than 14 days prior to your dogs holiday with us, otherwise your booking may be cancelled.  If you cancel for any reason with less than 14 days notice prior to drop off, you will not be entitled to any refund.

Most of our guests enjoy their holiday, but please remember some dogs may experience stress &/or separation issues, especially if they’ve never stayed away from home before.  In some extreme circumstances you (or your emergency contact) may be asked to collect your dog early, if we feel the Kennel environment is having a seriously damaging effect on their mental health or general wellbeing.  Please discuss any worries you may have with us before your dog comes to stay.

We have bedding, bowls, toys & puzzles for your dogs to use & enjoy.  These are all cleaned & disinfected between each dogs stay.  You are welcome to bring anything you feel will help make your dog’s stay more enjoyable.  However, we cannot be held responsible for any loss or damage to these additional items.

You are responsible for supplying enough food for the duration of your dog’s holiday with us.  If there is not sufficient food you will be charged for any additional food we need to buy on your behalf.

Unfortunately we cannot accept any dogs on the UK banned breeds list.

The banned breeds are the Pitbull Terrier, Japanese Tosa, Fila Brasileiro & the Dogo Argentino. Please be advised the government has now added XL bully types to the list of banned breeds. It is illegal to breed, sell, advertise, exchange, gift, rehome, abandon or allow XL bully type dogs to stray in England and Wales. You should also have a certificate of exemption from the government and comply with additional restrictions including keeping them on a lead and muzzled in public, having them neutered and having third party liability insurance.
What is an XL bully?
An American Bully XL, is the largest of the American bully types. They are not a registered breed with the Kennel Club in the UK and are a type of dog that has been bred from several different dog breeds.

How is an XL bully ‘type’ defined?
XL bullies are crossbreeds and Kennel Club breed standards do not exist. The government has therefore created its own specifications for the breed, which includes the size of their head and muzzle, their build, and the height and length of their body. Breed name, genetics and parentage are not considered.
The government has confirmed that the minimum height specified is a necessary requirement to meet the XL bully type specifications. The height should be measured from the ground to your dog’s withers (the top of the shoulders). For adult males this is from 20 inches, and females from 19 inches. Dogs that do not meet this height requirement will not be typed as an XL bully. If they do, they should be assessed against the rest of the specifications.
Please ensure you disclose all information about your dog/s. (health & behaviour issues, antisocial traits or aggressiveness, excessive barking etc past or present). Also if your dog has had any symptoms of vomiting diarrhoea in the past 48 hours. There are no details too small to mention.
If you are unable to pick your dog up on the agreed day for any reason, you must let us know ASAP. We will always try to help but cannot guarantee any extension, as their kennel may already be booked for another guest. In this case we will endeavour to contact your emergency contact. Ideally someone local to us who we can hand your pet over to in such an unforeseen scenario.

Unfortunately, we cannot accept bitches in season or any dog breeds (including part breeds) from the banned list.  We reserve the right to refuse any dog that appears to be in ill health or shows any signs of aggression towards our staff members.  If any dog comes into season or becomes aggressive during their holiday, you (or your emergency contact) will be asked to come & collect them asap.

We reserve the right to contact a veterinary surgeon if, in our opinion it is necessary. Any subsequent costs arising from this are the owners responsibility not Always Waggy Tails.